Frequently Asked Questions

We serve over 20 locations across Ontario including Guelph, Hamilton, Kitchener-Waterloo, Toronto, Mississauga, Brampton, Burlington, Oakville, London, Ottawa, Barrie, and many more. We also handle long-distance moves across Canada with weekly truck departures from all major cities.

Yes! Macho Movers is fully licensed and insured. We carry comprehensive liability coverage and are a registered member of the Canadian Association of Movers. We also hold an A+ rating with the Better Business Bureau.

We operate 7 days a week, Monday through Sunday, from 8:00 AM to 10:00 PM. We can also accommodate after-hours moves for commercial clients upon request.

Macho Movers was founded in 2016 by Brad Veldman in Guelph, Ontario. Since then, we've completed over 2,000 moves and have grown to 3 offices with 20+ service locations across the province.

We're Ontario's most awarded moving company with 15+ awards including Consumer Choice, Readers Choice, and Community Votes. We combine professional expertise with genuine care, transparent pricing, and a commitment to making every move stress-free.

You can request a free quote through our website, by calling us at (519) 830-4974, or by emailing machomoversinc@gmail.com. We provide detailed, transparent quotes with no hidden fees.

Local moves are typically charged on an hourly basis, with rates depending on the number of movers and trucks needed. Long-distance moves are priced based on the weight/volume of your belongings and distance. We always provide a detailed quote before starting.

No. We pride ourselves on transparent pricing. Your quote will include all costs upfront. If there are potential additional charges (like stairs, long carries, or specialty items), we discuss these during the quoting process.

We offer competitive rates year-round and occasionally run seasonal promotions. Contact us for current pricing and any available discounts. Mid-week and mid-month moves can sometimes offer better availability and rates.

We recommend booking 2-4 weeks in advance, especially during peak season (May through September). For long-distance moves, 3-4 weeks advance booking is ideal. We do accommodate last-minute moves when possible - just give us a call.

No! We offer full and partial packing services. Our professional packers use high-quality materials to protect your belongings. You can let us handle everything, or just the fragile and specialty items.

Review our Moving Checklist page for a complete guide. Key steps include: declutter and donate unwanted items, pack a personal essentials bag, label boxes by room, secure valuables separately, and ensure clear pathways for movers.

Yes! We have specialized equipment and trained team members for moving pianos, pool tables, safes, hot tubs, antiques, artwork, and other specialty items. Let us know about these during your quote so we can plan accordingly.

We use professional furniture pads, stretch wrap, moving blankets, and bubble wrap. Floors and doorways are protected with coverings. Fragile items receive extra padding. All items are secured in the truck with straps and padding.

While we recommend being present or having a representative available, we can work with you to make arrangements if you can't be there. We need someone to do a walkthrough at both locations and sign off on the delivery.

While damage is extremely rare with our careful handling, we carry comprehensive insurance. If damage occurs, report it immediately to your crew lead. We have a straightforward claims process and work quickly to make things right.

Yes! We offer both short-term and long-term storage solutions. Our facilities are secure, monitored, and climate-controlled. We also offer portable storage containers that we deliver to your location.

Yes, you can access your stored items during business hours with advance notice. We'll help you locate and retrieve specific items as needed.

Basic insurance is included with all storage services. Enhanced coverage options are available for high-value items. We'll discuss the best coverage for your needs during consultation.